Adopting large-scale personalisation in the NDIS

The rollout of the National Disability Insurance Scheme (NDIS) has be challenging, with the scheme experiencing delays in budget allocation as well as the design and review of individual plans. But how can this be avoided for a service that, to be fit-for-purpose, requires a significant amount of client engagement and service personalisation?

In this article from The Mandarin, BIS Oxford Economics’s Flavio Souza explains why he believes adopting innovative approaches to client segmentation may be the answer.

Read More

A Coalition Government and the fate of the NDIS

Despite being our largest and most complex social policy reform, the NDIS didn’t receive much attention in the recent election campaign until its close. We could read something into this about how political parties think the NDIS plays with the electorate, but irrespective of political perceptions and prioritising the fact remains that the NDIS affects the lives of not just its 460 000 participants, but their families, carers, and more than 35 00 workers.

Read More

Actions government can take to address thin markets and market gaps in the NDIS

Calls for management of the NDIS market are increasing rapidly as the scheme progresses. There have been a number of high-profile calls for better market stewardship for the many NDIS markets and sub-markets nationally, most recently the market readiness report from the Joint-Standing Committee on the NDIS. Social researchers Gemma Carey and Eleanor Malbon highlight how the NDIA can detect market deficiencies and what strategies it can use to address them.

Read More

The vexed question of market stewardship in the NDIS

Research from UNSW Canberra's Gemma Carey, Helen Dickinson, Eleanor Malbon and Daniel Reeders shows that government must take an active role in ensuring that the important policy goals of the National Disability Insurance Scheme (NDIS) are met through market stewardship, employing more than just light-touch measures. Eleanor Malbon and Gemma Carey explain their research findings in this article from The Mandarin

Read More

The Issue of Equity in the Market

Market approaches have been used in a range of areas in Australia, an example of which is the National Disability Insurance Scheme (NDIS). While market approaches may lead to efficiencies in some areas, Gemma Carey of UNSW Canberra and the Centre for Social Impact argues that the Scheme should not sacrifice equity in the name of efficiency. This post was originally published in Pro Bono Australia.

Read More

Advocacy matters: A personal story and call to action

Charities have long played a role in supporting and advocating for people when markets and governments fail. They have existed in Australian history since well before the welfare state and have continued to fill gaps either on behalf of government (with funding being directed from government to the third sector) or instead of government (with funding via other sources, such as philanthropy).It’s important for a stronger, equitable society that charities are able to continue to advocate for their “charitable purpose”.

Read More