Capturing the consumer voice by integrating the breadth and depth of lived experience is the fundamental to responsive social policy.
How can we listen, acknowledge, and honour the voice of our diverse communities, including those in the community that are living in crisis yet whose insights can reveal fundamental cracks in the system not otherwise observable by those that work in it? Is an interview or a focus group enough? Can one’s story be covered across the language divide in 30 minutes or do we need 60 minutes?
Ela Stewart with InTouch Multicultural Centre Against Family Violence explores some of the nuance required to assure a fundamental respect for those with which partners seek to engage.
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