It has been more than twenty years since the Australian Government opened case management services for the long-term unemployed to the market, laying the foundation for its now fully privatised employment services system. The system is cited as a successful model of outsourced service delivery in the Australian Government’s response to the recommendations of the Competition Policy Review to ramp up competition in the delivery of human services. Yet the employment services system’s measures of success, focused on aggregate outcomes and service delivery costs, mask the adverse impact of its marketisation on ‘hard to place’ jobseekers and on not-for-profit organisations that have traditionally championed those jobseekers (Gallet 2016).
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